1. Terms of Service (ToS)
Effective Date: June 8, 2026
Jurisdiction: Saskatchewan, Canada
1. Definition of Service
VantixLayer (the “Service”, “we”, “us”, or “our”) provides a specialized Software-as-a-Service (SaaS) email application layer. We enable users (“Client”, “you”, or “your”) to connect independent third-party SMTP servers to deploy marketing automation workflows. VantixLayer is strictly a software provider. We do not operate an email delivery network, provide IP addresses, or function as an SMTP relay network.
2. Account Requirements
- Eligibility: You must be at least 18 years old or the legal age of majority in Saskatchewan to establish an account.
- Accuracy: You must maintain accurate, complete, and current registration and profile details.
- Security: You hold exclusive responsibility for securing your account credentials and for all operations executed under your account.
3. Client Infrastructure & Deliverability
Because you utilize your own SMTP/SES infrastructure, you explicitly agree that:
- Maintenance: You are solely responsible for provisioning, configuring, and funding your external SMTP accounts.
- Compliance: You bear exclusive responsibility for sender reputation, IP warming, and domain authentication protocols (including SPF, DKIM, and DMARC).
- Relay Action: VantixLayer is not liable for blocks, blacklists, throttling, or terminations executed by your third-party SMTP provider.
4. Billing & Financial Terms
- Structure: Services are billed on a recurring subscription basis (monthly or annually) chosen at configuration.
- Currency & Tax: All fees are listed in USD. Applicable Canadian federal (GST) and provincial (PST/HST) taxes will be applied dynamically based on your billing location.
- Non-Payment: Failure to clear subscription balances results in immediate platform suspension and data access restrictions.
5. Limitation of Liability
To the maximum extent permitted by the laws of Saskatchewan, Canada, VantixLayer shall not be liable for any indirect, incidental, special, consequential, or punitive damages. This includes, without limitation, loss of business profits, data corruption, or degradation of sender reputation. Our total aggregate liability shall never exceed the total fees paid by you to VantixLayer in the three (3) months immediately preceding the event giving rise to the claim.
6. Governing Law
These Terms are governed by, interpreted, and enforced in accordance with the laws of the Province of Saskatchewan and the federal laws of Canada. Any legal proceedings, disputes, or claims arising from this agreement must be filed exclusively in the courts located in Saskatchewan, Canada.
2. Refund & Cancellation Policy
1. Subscription Cancellation
- Self-Service: You may terminate your VantixLayer subscription at any time directly through your account dashboard.
- Term Access: Upon cancellation, your access remains active until the final day of your current paid billing cycle. No further recurring charges will occur.
2. Refund Policy Boundaries
- Immediate Value: All subscription payments are strictly non-refundable. VantixLayer provides immediate, unhindered access to software engines, deployment pipelines, and digital prebuilt automation assets upon payment validation.
- SMTP Service Exemptions: We do not issue refunds if your third-party SMTP provider (e.g., Amazon SES, SparkPost) rejects your application, throttles your throughput, or suspends your external account.
- System Exceptions: Refund or credit considerations are restricted to verified, prolonged service outages on VantixLayer’s core platform lasting more than 72 consecutive hours. These exceptional events are reviewed case-by-case by our billing infrastructure team.